Support
Need help with Landscapes? Email mike@glidemarketing.co.uk and you'll get a reply within 5 working days. Include:
- Your iPhone model and iOS version (Settings → General → About).
- The Landscapes version (Settings → bottom of the page).
- What you were doing when the problem happened.
- A screenshot if you can take one.
Common questions
The AI diagnosis is wrong
Treat every diagnosis as a starting point, not a verdict. If something looks seriously off (wrong species, wrong stage), tap the refresh icon (↻) on the diagnosis card to retry, or use the Timeline tab to scrub the stage manually.
My quota is exhausted
Free plans get a small number of diagnoses per day. The exact number is shown in Settings → AI photo diagnosis → Usage today. The quota resets every 24 hours. Premium subscribers get a higher daily limit.
Daily reminder isn't firing
- Settings → Daily check-in should be on.
- iOS Settings → Notifications → Landscapes, make sure they're enabled and that “Allow Notifications” is on.
- Quiet Hours / Focus modes can suppress them, check your Focus settings.
Location button doesn't do anything
Either the OS hasn't asked for permission yet (tap “Detect from location” again), or you've previously denied it. To grant: iOS Settings → Privacy & Security → Location Services → Landscapes → While Using.
I want to start over
Settings → Reset all data. This wipes every patch, photo, care log, and preference on this device. The action cannot be undone.
I want to delete my data from your servers
We don't keep any of your personal data on a server. The only thing the backend stores is an anonymous quota counter keyed to a random device token, which expires automatically. To clear it sooner, Settings → Reset all data also discards the local device token.
Status
Service status updates (rare) are posted at glidemarketing.co.uk/landscapes. If the AI diagnosis stops responding, check there first.