Support
Need help with Landscapes? Email mike@glidemarketing.co.uk and you'll get a reply within 5 working days. Include:
- Your iPhone model and iOS version (Settings → General → About).
- The Landscapes version (Settings → bottom of the page).
- What you were doing when the problem happened.
- A screenshot if you can take one.
Common questions
The AI diagnosis is wrong
Treat every diagnosis as a starting point, not a verdict. If something looks seriously off (wrong species, wrong stage), tap the refresh icon (↻) on the diagnosis card to retry, or use the Timeline tab to scrub the stage manually.
My quota is exhausted
Free plans get a small number of diagnoses per day. The exact number is shown in Settings → AI photo diagnosis → Usage today. The quota resets every 24 hours. Premium subscribers get a higher daily limit.
Daily reminder isn't firing
- Settings → Daily check-in should be on.
- iOS Settings → Notifications → Landscapes — make sure they're enabled and that “Allow Notifications” is on.
- Quiet Hours / Focus modes can suppress them — check your Focus settings.
Location button doesn't do anything
Either the OS hasn't asked for permission yet (tap “Detect from location” again), or you've previously denied it. To grant: iOS Settings → Privacy & Security → Location Services → Landscapes → While Using.
I want to start over
Settings → Reset all data. This wipes every patch, photo, care log, and preference on this device. The action cannot be undone.
I want to delete my data from your servers
We don't keep any of your personal data on a server. The only thing the backend stores is an anonymous quota counter keyed to a random device token, which expires automatically. To clear it sooner, Settings → Reset all data also discards the local device token.
Status
Service status updates (rare) are posted at glidemarketing.co.uk/landscapes. If the AI diagnosis stops responding, check there first.